Shipping Policy

At Elenari™, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

After your order is successfully placed, our team will begin preparing your items for shipment.

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotional events, or periods of high demand.

2. Shipping Time

Once your order has been processed and shipped, delivery times may vary depending on your destination and shipping method selected.

Estimated delivery times:

United States: 7–15 business days
International Orders: 10–25 business days

Please note that delivery times are estimates and may be affected by factors outside of our control, including customs processing, weather conditions, carrier delays, or public holidays.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to update after shipment.

4. Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible. We will try our best to assist you before the order is shipped.

5. International Shipping

For international orders, customers are responsible for ensuring that the shipping information provided is accurate.

Depending on your country or region, customs duties, taxes, or import fees may apply. These charges, if applicable, are the responsibility of the customer.

6. Delayed or Lost Packages

While we work with reliable shipping partners, unexpected delays may occasionally occur.

If your package has not arrived within the expected delivery timeframe, please contact our customer support team. We will help investigate the shipping status and provide assistance.