Return & Refund Policy

Return & Refund Policy

At Elenari™, customer satisfaction is our priority. We want you to feel confident when shopping with us. This policy explains our return, exchange, and refund procedures.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Include original packaging and accessories
  • Not show signs of damage, misuse, or alteration

Items that do not meet these conditions may not qualify for a return.

2. Return Request Process

Before returning any item, please contact our customer support team with your order information.

Please include:

  • Order number
  • Name used for the purchase
  • Email address associated with the order
  • Reason for the return
  • Photos or details of the product condition if applicable

Our team will review your request and provide return instructions if your request is approved.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

We recommend using a trackable shipping service when returning items. Elenari™ is not responsible for returns lost during transit.

4. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to your original payment method.

Please note that processing times may vary depending on your payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide your order details and supporting photos so our team can review the issue and provide an appropriate solution.

6. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, personalization, or other special circumstances.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

7. Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability and approval.

8. Contact Us

For return or refund questions, please contact Elenari™:

Brand: Elenari™
Company: Shenzhen Lihongtongda E-Commerce Co., Ltd.
Email: service@elvenari.com
Phone: +86 15860909350

We appreciate your trust in Elenari™ and will always work to provide fair solutions and reliable customer support.